Terms & Conditions
Design & Ownership
All designs and production rights are exclusively owned by the Artist and Persianfalcon.
Quality Assurance
Each product undergoes a thorough quality check before shipping to ensure the highest standards. Due to the combination of handcrafting and machine processes, slight variations may occur between items with the same design or pattern. These subtle differences are a natural part of the manufacturing process and should be expected. If your product is damaged during shipping, please reach out to us at info@persianfalcon.com, and we'll be happy to assist.
Materials & Features
All solid products are crafted from gold-plated iron, hard enamel, and non-precious coloured stones. Display Tiles and Magnet Tiles come with a stand and a strong magnet, allowing flexibility for how you choose to use them.
Payment & Privacy
We offer secure payment processing through PayPal, Stripe, and Apple Pay. No credit card details are stored by us, and we never share your personal information with third parties. Your details will only be used to notify you about promotions and new products.
Care Instructions
For the best longevity, please keep all products away from water, moisture, body sweat, any chemicals, body ointments/lotions and the sea.
Return Policy
At Persian Enamels, we take pride in the craftsmanship and quality of our products. If for any reason you are not completely satisfied with your purchase, we are here to help.
Returns
Eligibility: Items must be returned within 14 days of receipt for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-returnable items: Custom-made, personalized items, or sale products are final and cannot be returned unless they are defective or damaged upon receipt.
Return Process: To initiate a return, please email us at info@persianenamels.com with your order number and details of the product you would like to return. Once your return request is approved, we will provide you with instructions on how to ship the item back to us.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the product is defective or damaged.
Exchanges
If you would like to exchange an item, please contact us at info@persianenamels.com. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a defective or damaged item, please contact us within 3 days of receiving your order, and we will arrange for a replacement or refund.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defective product or shipping error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
For any questions or concerns about returns, feel free to contact us at info@persianfalcon.com.